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Sisäisen asiakaspalvelun kehittäminen hybridijohtamisen maailmassa: keskisuuren teknologiateollisuuden yrityksen toiminnassa
(2022)
Kommunikaatiotarpeet liiketalouden alalla ovat muuttuneet dramaattisesti maailmanlaajuisen pandemian myötä. Joudumme uudelleen määrittämään, mikä on korrekti tapa kommunikoida yrityksen sisällä ja miten voimme ottaa kaikki tasa-arvoisesti huomioon...
Hybridiviestinnän johtamisen kehittäminen tilitoimistossa
(2024)
Opinnäytetyön tavoitteena oli kehittää Tilitoimisto Vahtivuori Oy:lle ja Jotava Oy:lle yhtenäinen toimintamalli hybridiviestinnän johtamiselle eri tilanteita varten. Onnistuneella hybridiviestinnällä ja sen johtamisella on tulevaisuudessa suuri...
The aim of the thesis was to develop a unified operational model for managing hybrid communication for Tilitoimisto Vahtivuori Oy and Jotava Oy. Successful hybrid communication and its management will be of great importance in the future, as the accounting industry increasingly embraces remote work. With such an operational model, the offices could collaborate more efficiently and smoothly regardless of distance, and the management would be more accessible to meet the needs of each employee. One of the leadership challenges was the dispersed work locations due to the changed situation caused by the COVID pandemic. Another challenge was that not all employees wanted to be in close contact with the manager, instead they felt that they could work independently just as well. The thesis was carried out by utilizing personal observations and identified development needs related to both the current and previous work environments. Theoretical information on various forms of leadership and communication was acquired from relevant literature and various research materials. The thesis was conducted as a quantitative research project and the methods of communication and management were analyzed in the operational environments of accounting firms of various sizes. The survey was conducted using a questionnaire that was sent to employees working both remotely and on-site at different accounting firms. Based on the research findings, remote management presents challenges, particularly in terms of interaction and onboarding new employees. The outcome of the development task was guide to support hybrid leadership. This guide helps to regularly assess, for example, the work situation of an accounting firm employee as well as any other development needs and wishes....
The aim of the thesis was to develop a unified operational model for managing hybrid communication for Tilitoimisto Vahtivuori Oy and Jotava Oy. Successful hybrid communication and its management will be of great importance in the future, as the accounting industry increasingly embraces remote work. With such an operational model, the offices could collaborate more efficiently and smoothly regardless of distance, and the management would be more accessible to meet the needs of each employee. One of the leadership challenges was the dispersed work locations due to the changed situation caused by the COVID pandemic. Another challenge was that not all employees wanted to be in close contact with the manager, instead they felt that they could work independently just as well. The thesis was carried out by utilizing personal observations and identified development needs related to both the current and previous work environments. Theoretical information on various forms of leadership and communication was acquired from relevant literature and various research materials. The thesis was conducted as a quantitative research project and the methods of communication and management were analyzed in the operational environments of accounting firms of various sizes. The survey was conducted using a questionnaire that was sent to employees working both remotely and on-site at different accounting firms. Based on the research findings, remote management presents challenges, particularly in terms of interaction and onboarding new employees. The outcome of the development task was guide to support hybrid leadership. This guide helps to regularly assess, for example, the work situation of an accounting firm employee as well as any other development needs and wishes....
Asiantuntijan sisäilmaviestinnän kehittäminen
(2020)
asiantuntijaviestintä ja viestinnän eri lainalaisuuksien hyödyntäminen asiantuntijan osaamisen viestimisessä. Kehittämistyö keskittyi viestinnän teoriaan, käytännössä tunnistamiini sisäilmaviestinnän haasteisiin sekä sellaisiin teoriataustaisiin...
Sisäinen viestintä ja johtaminen hybridimallissa
(2023)
Hybridityöstä on tullut uusi normaali ja työelämä muuttunut pysyvästi, kun töitä tehdään sekä etä- että lähityönä. Työelämän nopea muutos on aiheuttanut erilaisia haasteita viestinnälle ja johtamiselle, sillä töitä ei enää tehdä fyysisesti samasta...
Honkalampi-konsernin sisäisen viestinnän kehittäminen
(2021)
Työyhteisöviestintä on kehittynyt viime aikoina valtavasti. Viestinnän sisältöjen lisäksi tulee hallita hyvin monenlaisia viestinnän tapoja, välineitä ja foorumeita. Onnistuneella sisäisellä viestinnällä voidaan rakentaa haluttu yrityskulttuuri...
In many organizations, workplace communication has been under constant development. In addition to the message or the content of communication, organizations need variable communication methods, tools and forums. Effective internal communication supports strategic goals of the organization. An organization does not necessarily need a separate communication strategy, yet communication must be well planned and managed. Well-designed communication ensures that information is in the right place at the right time. A good communication plan also makes it easier to manage exceptional situations. The purpose of this thesis was to look at the current communication methods of the tar-get organization, as well as to study the perceptions of the personnel in different units. The survey examined the staff's experiences of the current state of internal communication, communication channels and access to information. The study resulted in a communication development plan and a new electronic communication platform. According to the research results, the organization has good practices and uses modern communication channels. However, differences were observed between different units of the organisation in the operating models and experiences. In order to improve communication, it is important to define common principles and the main channels for communication within the whole organisation....
In many organizations, workplace communication has been under constant development. In addition to the message or the content of communication, organizations need variable communication methods, tools and forums. Effective internal communication supports strategic goals of the organization. An organization does not necessarily need a separate communication strategy, yet communication must be well planned and managed. Well-designed communication ensures that information is in the right place at the right time. A good communication plan also makes it easier to manage exceptional situations. The purpose of this thesis was to look at the current communication methods of the tar-get organization, as well as to study the perceptions of the personnel in different units. The survey examined the staff's experiences of the current state of internal communication, communication channels and access to information. The study resulted in a communication development plan and a new electronic communication platform. According to the research results, the organization has good practices and uses modern communication channels. However, differences were observed between different units of the organisation in the operating models and experiences. In order to improve communication, it is important to define common principles and the main channels for communication within the whole organisation....
Ostolaskujen käsittelyyn liittyvän viestinnän kehittämisellä tehokkuutta ja laatua menojen käsittelyprosessiin
(2019)
mielivaltaista toimintaa ja siksi toimintoja on kehitettävä yhtenäisemmiksi. Ostolaskujen kiertäminen edestakaisin Palkeiden, Puolustusvoimien palvelukeskuksen ja hallintoyksiköiden välillä epäselvien kommenttien vuoksi voi aiheuttaa taloudellisia menetyksiä...
Henkilöstöviestintä hajautetussa organisaatiossa
(2021)
Opinnäytetyön tavoitteena oli kuvata, miten tärkeää onnistunut henkilöstöviestintä on työn tekemiselle ja organisaation toiminnalle. Henkilöstöviestintä on organisaation johdon viestintää henkilöstölle työhön liittyvistä asioista ja se on kaiken...






